Frequently Asked Questions
The following are the most frequently asked questions The Wine Buyer has heard from our customers. If you have a question or would like to tell us about a great bottle of wine, please contact The Wine Buyer (1-800-WINE-YES) we're interested in hearing from you.
Q. How do I know if my order was received?
A. When your order is received by The Wine Buyer, you will get an automated receipt via e-mail letting you know the items ordered and the order total, as well as confirming the shipping address. You can also sign up for our SMS service to receive text messages about the status of your order.
Q. What if I need to return a wine?
A. If there is an issue with your order, please contact our customer service center immediately at winebuyer@bottleking.com.
Q. How do I know if an item I ordered is out of stock?
A. If The Wine Buyer is sold out of an item or there is a delay in getting an item in-stock, we'll contact you by email as soon as possible to let you know and offer you alternatives. Please monitor your email, as it is not unusual for an order to wait 3 or 4 days before our shipping department can arrange for substitutions.
Q. What happens if my order is returned?
A. If your order is returned to The Wine Buyer after failed delivery attempts, please contact us at winebuyer@bottleking.com. If you would like to attempt another delivery, a new order must be placed through our Website.
Q. When will my order be shipped?
A. Orders placed today are usually shipped within 1-3 business day except for orders placed on Friday, Saturday and Sunday which are generally shipped the following Monday.
Q. Can my package be left if nobody is there to sign for the delivery?
A. No. There must be an adult at least 21 years of age available to sign for the package. No exceptions. If no one is available when a delivery is attempted, there will be two more attempts made on consecutive business days. Should delivery fail on all three attempts, the package will be sent back to The Wine Buyer. In order for the package(s) to be re-sent or shipped to a more convenient location such as a business, we must recharge you for shipping.
Q. Do you ship all year long?
A. We ship year round. If it's too hot or cold in your region when you place your order, we'll be happy to hold your wine until conditions are right for you to have it shipped. We offer this service at no additional charge. To notify The Wine Buyer of this request, simply place your instructions on the Special Shipping text box or reply to your order email confirmation.
Q. How do I track my order?
A. Once your order is shipped you will receive an email with your tracking number.
Q. Can you store my purchase?
A. Yes. The Wine Buyer will store all purchases for 180 days unless specific arrangements have been made.
Q. Do you ship outside the United States and what states do you ship to?
A. Currently we can only ship within the United States and we are subject to each individual states laws as well as the laws of New Jersey
Title to and ownership of all wines passes from TheWineBuyer.com to the purchaser in the State of New Jersey and the purchaser takes all responsibility for the shipping of it from New Jersey to his/her home state.
By arranging for transportation of the wine, TheWineBuyer.com is providing a service, and acting on behalf of the purchaser.
Utilizing this service from TheWineBuyer.com, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered.